The FAQ (frequently asked questions) page template displays common questions and answers from customers using a dynamic, accordion-style layout.
Add a new page for the FAQ
Start by creating a new page in your Shopify admin, then add a Title. Select the faq option from the Theme templates dropdown, then Save.
The templates available here are the page templates included in the published theme only. Templates for unpublished, draft themes can be customized through the theme editor, but cannot be assigned to static pages until the theme is published.
The questions and answers are added outside the Pages admin, but you can add Content to appear above the FAQ feature if needed. To add your questions and answers, navigate to the theme editor.
Open the FAQ page in the theme editor
Once you have saved the new page, navigate to the FAQ page through the theme editor. Use the page selector dropdown to open Pages, then faq.
Add customer questions and merchant answers
Open one of the preloaded Frequently asked question blocks, then add the Question and Answer to the provided fields.
To add more, click (+) Add block to add a Question.
Categorize with heading blocks
To create sets of questions, consider including Heading blocks.
Click one of the preloaded Heading blocks to customize its content (placeholders are Orders or Shipping & Returns).
Adjust the heading by replacing the text in the Heading field.