Pixel Union Theme Support only provides support for the theme versions listed below.
If you are using an earlier version, update your theme to the latest version.
Empire versions 5.1.0+
Atlantic versions 14.2.0+
Pacific versions 4.3.0+
Grid versions 4.6.0+
Startup versions 9.2.0+
Launch versions 6.3.0+
Editions versions 9.6.0+
Why are earlier versions unsupported?
Shopify is always developing and expanding, so theme releases often include changes to maintain compatibility between the theme and platform. Theme support services require merchants to be using a minimum version to provide lasting and effective support solutions.
A theme’s features depend on a variety of code structures which often change over time. Each theme release includes developer maintenance to reduce redundant code and potential errors from outdated code. Theme support services require merchants to be using a minimum version to reduce the amount of potential issue sources.
App integrations often include code changes to specific theme files. Unlike themes, Shopify apps are updated automatically. Themes must be updated in order to remain compatible with connected apps.
Search engine optimization
Search engine optimization (SEO) is a priority for any online store, and the health and ranking of a store’s SEO depend on numerous theme-based factors, such as rich results and heading structure. Theme support services require merchants to be using a minimum version to provide the optimal solutions for search engine health and ranking.