Pixel Union Theme Support only provides support for the theme versions listed below.
If you are using an earlier version, update your theme to the latest version.
Empire
Empire versions 5.1.0+
Atlantic
Atlantic versions 14.2.0+
Pacific
Pacific versions 4.3.0+
Grid
Grid versions 4.6.0+
Startup
Startup versions 9.2.0+
Launch
Launch versions 6.3.0+
Editions
Editions versions 9.6.0+
Tailor
All versions
Why are earlier versions unsupported?
Platform changes
Shopify is always developing and expanding, so theme releases often include changes to maintain compatibility between the theme and platform. Theme support services require merchants to be using a minimum version to provide lasting and effective support solutions.
Obsolete code
A theme’s features depend on a variety of code structures which often change over time. Each theme release includes developer maintenance to reduce redundant code and potential errors from outdated code. Theme support services require merchants to be using a minimum version to reduce the amount of potential issue sources.
App compatibility
App integrations often include code changes to specific theme files. Unlike themes, Shopify apps are updated automatically. Themes must be updated in order to remain compatible with connected apps.
Search engine optimization
Search engine optimization (SEO) is a priority for any online store, and the health and ranking of a store’s SEO depend on numerous theme-based factors, such as rich results and heading structure. Theme support services require merchants to be using a minimum version to provide the optimal solutions for search engine health and ranking.