Answer common questions from customers by adding a FAQ section to your storefront. Empire includes dynamic, accordion-style toggles to showcase your questions and answers. Also, add category blocks to keep your FAQs organized and clear.
To set up FAQs, confirm you have Empire v10 or later, add the section, then set up section settings, question blocks, and category blocks.
Confirm you have Empire v10 or later
If you purchased Empire before December 2023, you will need to update your theme to the latest version to unlock the FAQ section.
Find your theme's version number
Add this section to
Set up section settings
Click FAQ to open the general settings for the section.
Section width
Select Regular, Wide, or Full width for the Section width to adjust the horizontal size of the section.
Heading
Add a Heading using the provided field. Leave the field blank to exclude a heading.
Enable category cards
Click Enable category cards to contain the categories in individual blocks. Leave this disabled to proceed with categories as headings.
Category card image crop
Select Original, Square, or Circle for the Category image crop setting.
Category card heading size
Select Small, Medium, or Large to control the font size for category headings.
Question icon color
Each Question block includes a selectable icon. Control the color of these icons by selecting a color with the Icon color swatch selector.
Set up question blocks
Click one of the preloaded Question blocks to customize its content. Add more by selecting Add block, then Question.
Add your questions and answer them
Use the labeled text fields to add your Question and Answer for the block.
The Answer block also includes options for Bold and Italic formatting, as well as a chain icon to connect links.
For example, add "Do you ship internationally?" to the Question field, then add "Yes, we ship all over the world! View our shipping rates here: Shipping and Delivery" to the Answer field with a link to a dedicated page.
Icon or image
Include either an Icon or Image to accompany your question. These help customers recognize questions quickly.
To use an icon, select an option from the Icon menu. Adjust the color for these icons in the section's general settings.
To use an image, click Select image and select an uploaded image. Images are constrained to 50 x 50 pixels, so select images that are clear when small.
Set up category blocks
Click the preloaded Category blocks to customize its content. Add more by selecting Add block, then Category.
Categories are optional and effective ways to group Question blocks together. Some examples of FAQ categories include shipping, returns, and product information (warranties, materials, etc.).
Heading
Add a Heading using the provided field. Leave the field blank to exclude a heading.
Show category card
Enable Show category card to display this category in a card layout. Leave this disabled to display the category as a heading.
Category card image
Include an image for your category card by clicking Select image below Category card image.
Control the size and shape of these images by adjusting the general settings for the section.
Share your experience with Empire
Your feedback is crucial! Help make Empire better by sharing your thoughts.
What to provide:
- Pain points: What's not working for you?
- Missing features: What should we add to Empire?
- General feedback: Any other ideas?
How to provide feedback:
- Fill out our quick and easy form.
- Details help us improve, so the more specific, the better!