First, consider self-service options, then gather necessary details and add your details to a new support request to connect with a Pixel Union Theme Support agent.
Consider self-service options
Our Help Center is improved every day to feature more robust guides and resources for merchants.
Please consider these theme-specific help guides while submitting a request for support.
Gather necessary details
Support teams work more quickly when your request includes key information and access details.
Aim to include as many relevant keywords in your message as possible, as well as the store URL, storefront password, theme name and version, and Shopify Partners Collab access information.
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Include a link to your store's myshopify address. If the support request is about a particular page (product, static, etc.), include a link to that page URL.
e.g. https://empire-theme-supply.myshopify.com/
or
https://empire-theme-supply.myshopify.com/blogs/news/your-latest-greatest-post
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If your store is password-protected, provide the preview Password found in Online Store > Preferences > Password protection
Do not provide agents with your admin password
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To find the version number for the theme, access the theme editor (Customize), then select the More menu [···] from the top of the left sidebar. The version number is displayed here with two decimal points (e.g. Startup 10.0.0).
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A common way for support teams to access a storefront is through Shopify Partners Collab requests. If Pixel Union has access to your store already, it is helpful to notify support beforehand in case access is requested.