Pixel Union's themes for the Shopify platform include Empire, Atlantic, Pacific, Superstore, Grid, Startup, Launch, Handy, Editions, Vogue, and Reach
First, consider self-service options, then gather necessary details and add your details to a new support request to connect with a Pixel Union Theme Support agent.
Consider self-service options
Our Help Center is improved every day to feature more robust guides and resources for merchants.
Please consider these Shopify theme-specific help articles while submitting a request for support.
Empire guides
Atlantic guides
Grid guides
Editions guides
Superstore guides
BigCommerce guides
Pacific guides
Launch guides
Startup guides
Handy guides
Vogue guides
Gather necessary details
Support teams can work more quickly when the request includes key information and access details.
Aim to include as many keywords in your message body as possible, as well as the store URL, storefront password, theme name and version, and Shopify Partners Collab access information.
-
Include a link to your store's myshopify address. If the support request is about a particular page (product, static, etc.), include a link to that page URL.
e.g. https://empire-theme-supply.myshopify.com/
or
https://empire-theme-supply.myshopify.com/blogs/news/your-latest-greatest-post
-
If your store is password-protected, provide the preview Password found in Online Store > Preferences > Password protection
Do not provide agents with your admin password
-
Identify which theme is being used, as well as the version number. You can find the version number by going to the theme in your Online Store > Customize > Theme settings
-
A common way for support teams to access a storefront is through Shopify Partners Collab requests. If Pixel Union has access to your store already, it is helpful to notify support beforehand in case access is requested.