Pixel Union's apps include Ultimate Special Offers, Wholesale Club, Pixelpop, Pixelpop for BigCommerce, Bizzy Social Proof, Smart Shipping Bar, and Countdown Sales Timer
First, consider self-service options, then gather necessary details and add your details to a new support request to connect with a Pixel Union support agent.
Consider self-service options
Our Help Center is improved every day to feature more robust guides and resources for merchants.
Please consider these app-specific help articles while submitting a request for support.
Ultimate Special Offers guides
- Frequently asked questions
- Setting up your offers
- Configuring your Ultimate Special Offers settings
- Using Ultimate Special Offers with Shopify POS
- Ultimate Special Offers plans and pricing
- Integrating Ultimate Special Offers with your theme: Cart page
- Integrating Ultimate Special Offers with your theme: Dynamic checkout buttons
- How to search for your offers
- Understanding Ultimate Special Offers reporting
Wholesale Club guides
Pixelpop guides
Bizzy Social Proof guides
Smart Shipping Bar guides
Gather necessary details
Support teams can work more quickly when the request includes key information and access details.
Aim to include as many keywords in your message body as possible, as well as the store URL, storefront password, app and theme, and Shopify Partners Collab access information.
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Include a link to your store's myshopify address. If the support request is about a particular page (product, static, etc.), include a link to that page URL.
e.g. https://empire-theme-supply.myshopify.com/
or
https://empire-theme-supply.myshopify.com/blogs/news/your-latest-greatest-post
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If your store is password-protected, provide the preview Password found in Online Store > Preferences > Password protection
Do not provide agents with your admin password
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Include the name of the app of concern, as well as the theme that is being used with the app.
e.g. I'm using Bizzy Social Proof with my Grid theme
If the theme is unpublished (draft theme), provide a preview link by going to the theme in the Online Store > Actions > Preview > In the preview bar, select Share preview
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A common way for support teams to access a storefront is through Shopify Partners Collab requests. If Pixel Union has access to your store already, it is helpful to notify support beforehand in case access is requested.
Add your details to a new support request
