Refer to the common questions listed below for guidance in troubleshooting access token issues.
- How do I generate an access token?
- Can I use this for non-Pixel Union products?
- Why token is my access token 'invalid'?
- The access token is showing the wrong account, how do I correct this?
- The access token stopped working—what happened?
- How long do tokens last?
- Will IGTV content work through an access token?
Generate an access token
- Go to instagram.pixelunion.net
- Click Generate Access Token
- Log into Instagram when prompted
- Review authorization details
- Select Authorize to complete
The tool is only designed for Pixel Union products. It is an open, free tool, so there's nothing to stop you from using it for another purpose, but Pixel Union will only provide support for the Token Generator in the context of Pixel Union products. Pixel Union is not responsible for any issues with the token when used for a 3rd-party product.
It's possible that the generated token has been entered incorrectly, so check to make sure there are no missing portions of the code.
Tokens can be revoked automatically by Instagram's security systems. This often means that too many devices have logged into the same account, so check with other staff/users to confirm this as the source of the issue.
To resolve this, generate a new access token.
This occurs due to being logged into the incorrect account when generating a token. Internet browsers will often keep the account logged in using cache, so it is a common error.
Resolve the issue with these steps
It's important to determine if (a) the token or (b) the product you're using it for stopped working.
If it is the token that has stopped working, the feature (e.g. Instagram feed section) will display an error message indicating this. Generate a new token to resolve this.
If the feature has stopped working, there likely will be no error message, but instead broken image icons or missing content altogether. Check your theme's release notes to see if there was a related bug in your theme version. Often updating will resolve these errors, but if no change follows updating, contact Pixel Union Theme Support.
Tokens are not set to expire after any duration of time. There are potential security safeguards in the Instagram platform that may revoke access, however.
Instagram TV videos are at times affected by layout and content issues due to the token's API access. If this is occurring with your theme, contact Pixel Union Support for assistance.