This is a summary of refund policies for Shopify and BigCommerce themes offered by Pixel Union.
Theme Store purchases
Pixel Union themes purchased from the Shopify Theme Store are not eligible for refunds.
Pixel Union website purchases
Shopify themes purchased directly from pixelunion.net are eligible for refunds, provided they are requested within seven days following the purchase. The only exception to this is the Superstore theme, which allows up to a maximum of 14 days after purchase to request a refund.
BigCommerce themes are sold through the BigCommerce Theme Store only. Pixel Union cannot provide refunds for products purchased from the BigCommerce Theme Store.
For more information, please contact BigCommerce Support