Register your Pixel Union theme to secure ongoing access to our support services and regular theme version upgrades. Registration connects Shopify stores with their purchased theme licenses for merchants to authenticate their purchase(s) and curb digital piracy.
Step 1: Add the Theme Updater App to your store
To get started, add the Shopify Theme Updater App to your store.
You do not need to pay any subscription fee to register your theme
Step 2: Open the app to view themes
Open the app, then scroll down to the Currently published and Unpublished themes.
Beside each Pixel Union theme, notice the Unregistered label.
Select Register to open the registration form.
Step 3: Fill out the registration form
Complete the registration form by including your (1) Customer email address and (2) Store address associated with the original theme purchase.
Have you changed your myshopify URL since purchasing the theme?
Transfer your theme license first
Once these fields have been completed, select Register.
This can be repeated for any other Pixel Union themes in your Online Store, but only needs to be completed once per theme. For example, if you have several versions of Atlantic, you need only register the theme once. However, if you have Atlantic, but also Editions, you will need to complete the process for Atlantic, then Editions.
Consider common licensing issues
If you have closed one store but opened another with the same theme, registration may be declined. To have the theme license transferred to your new store, contact Shopify Support.
To complete this transfer, Shopify often refunds the original purchase price to cover the cost of the new theme license. If there is a difference between the original price and the current Theme Store price, this would need to be addressed by the merchant.
Agencies and developers often choose our themes for their clients. This usually means they made the license purchase on their client's behalf. If this is the case for your theme, contact the agency or developer to provide the following information:
- Email address used to purchase the theme license
- Copy of invoice or receipt
Frequently asked questions
I don't know which email was used to purchase the theme. Is this part necessary?
Yes, the email field must include the original email associated with the theme purchase.
Do I have to pay for the app to register my theme and get support?
No, a paid plan is only required to use the advanced features of the app.
Do I need to keep the app after registration?
The benefit of keeping the Theme Updater App is to make the updating process more fluid and save time, energy, and costs.
Also, on the Pro plan, you also have access to Priority Support when you submit through the app.
For more details, check out the Shopify Theme Updater App FAQ
My theme is unregistered, have I done something wrong?
The default state for themes is Unregistered, so no error causes this label to appear. When a theme is unregistered, this only means that the license and store have not been paired through the Theme Updater app. This can be remedied by completing the registration process.
Do I have to buy the theme again?
If sufficient evidence for valid theme purchase is provided, there is no need to purchase a new theme license.
If the license is being shared or used for multiple stores, a replacement license purchase would be required for registration.
I've added my email address and Shopify URL. Why is it not registering?
- Check theme receipt to confirm the correct email and store URL are entered
- Confirm that all spelling is correct for the email address and store URL
- Contact Pixel Union Theme Support
My theme was set up by someone else, does this mean I'm unable to register?
You can still register even if you didn't make the theme purchase yourself. Check out the guide for third-party purchases and registration for more information.