Pixelpop App and Plan FAQ

How do I create a popup?

Easy! Just head to your Pixelpop dashboard and find the purple Create a popup button. Our popup editor will lead you from there.

How many popups can I create?

As many as you like! The only set limit is how many views your popups can have. For example, the Basic Plan is limited to 500 total views per month.

How do I change plans?

From your Pixelpop dashboard, click  Account in the header menu. There are four plans to choose from: Basic, Starter, Growth, and Pro


Our Basic plan is limited to 500 total popup views per month, so if your analytics tell you your store gets more visitors than that, you might want to consider upgrading. If you exceed your limit of 500 views, your popups will no longer appear within that month. Also note that popups created on the Basic plan will include Pixelpop branding.

STARTER - $12/month

The starter plan is $12.00 per month and offers  10,000 popup views every month. Besides popup views, the main difference between the Basic and the Starter plan is that popups created on the latter will not include Pixelpop branding.

GROWTH - $24/month

The growth plan is $24.00 per month and offers  50,000 popup views every month. It does not include Pixelpop branding.

PRO - $48/month

The pro plan is $48.00 per month and offers  unlimited popup views every month. It does not include Pixelpop branding.

Choose the plan that fits your goals and site traffic and click the appropriate Choose Plan button. BigCommerce users will be prompted to enter their credit card details for paid plans; Shopify users will be charged on their monthly Shopify bill.

How do I pay for Pixelpop?

All Shopify app payments are run through Shopify, meaning Pixelpop will simply appear as a line item on your monthly Shopify bill in whatever currency you have set up. You'll pay for Pixelpop however you pay for Shopify.

For BigCommerce, you'll be prompted to enter your credit card details on the Account page when you choose your plan. We accept Visa, Mastercard and American Express. All payments will be processed in US Dollars plus applicable taxes.

How can I cancel my plan?

You can uninstall Pixelpop from your Shopify or BigCommerce Apps page by clicking the Uninstall link (BigCommerce) or trash canicon (Shopify).

Does Pixelpop work with any theme?

You bet it does! Some popup themes pair best with our very own  Pixel Union themes, but all of them can be customized to suit whichever theme you use.

My popup isn't showing up. Help!

Domain name change

One common cause for this error is switching your primary store domain to a custom domain: for example, from store.myshopify.com or store.mybigcommerce.com to store.com.

Our servers don’t yet know that you’ve changed you domain. But it’s an easy fix! Simply log back in to Pixelpop with your original store URL and we’ll update your domain listing.

Dismissing the popup

If you dismiss the popup, it will temporarily disappear. To view the popup again, open up your site in an incognito window.

Browsing in an incognito window disables any past history or cookies, allowing you to view your website from the perspective of a first-time visitor. Here's how to do it:

  • In Chrome, go to File and select New Icognito Window.
  • In Safari, go to File and select New Private Window.
  • In Firefox, go to File and select New Private Window.
  • In Microsoft Edge, select the More (…) icon, and then New In Private window.

How do I find out who has signed up for my newsletter?

In your Pixelpop dashboard, scroll down to find your newsletter popup. Beside the green edit button, click Emails then Download emails to download a CSV  file of the emails you've captured and upload it to your mailing list tool of choice. You can also connect Pixelpop with MailChimp and Conversio to automatically add new signups to any mailing list. Here's how to do that.

I still have questions. How do I get in touch?

You can send a support request through our contact form. We'll get back to you within two business days.